When the Superflu comes, McDonald’s will be the vector.
I let the kids talk me into McDonald’s for lunch because it’s one of the few places we can get something to eat and then I can get some work done while they stay occupied on the indoor playground. I always end up regretting it, but today my regret went to a whole new level. Check out the photo below of their service counter, shot in the middle of the lunch rush.
Looks like any typical day at a McDonald’s, which most of you have seen before, right? Right. Now let’s take a closer look at these people, from left to right.
The boy in the black baseball cap is probably nine or ten years old. He walked up to the counter, and he rested both elbows on somebody else’s tray.
The old lady in the obnoxious shirt has set her purse on someone else’s tray. The manager in the black shirt is not bothered by this in the slightest as she sets food on the trays around it.
On the other side of the counter, you can just make out a shorter employee in a yellow cap. Just a moment ago she exchanged cash with a customer, directly over someone else’s uncovered french fries and a chicken sandwich. Her arm passed within an inch of the fries, and do I need to remind anyone how filthy cash is? I may have just become a germophobe. Also, minutes after this photo was taken, I told her I still needed my daughter’s chocolate milk. See the cooler on the right in the background? She couldn’t reach into the back, so she knelt on a stack of trays and used it as a step stool. The same trays which are about to go onto the counter for customers’ food.
On to the lady in the blue t-shirt. She had the sense to push a tray back a bit to set down her purse, as the tray had food on it already. However, she then leaned over the tray to speak to the cashier. Had it been my food, I would have asked them to take it away and make me some food that other people hadn’t breathed on. Or potentially spat on if she ordered something with a lot of P sounds.
So what’s the lesson here? Order everything to go so it’s in a bag while it’s sitting on the counter? No, the lesson is to stay the fuck out of McDonald’s until they fix their horrible line management and customer order practices.
This ordering system is a mess in general. People are forced to negotiate their own spot in line and nobody seems to know when it’s their turn to order. Then there’s nowhere for them to stand after they’ve placed their order, so there’s constantly someone in the way. This is compounded by groups of people—usually parents with small children—who don’t have the sense to have some of their group sit and wait at a table rather than near the counter. Having to watch total strangers breathe on, lean on, and handle cash over food is injury on top of insult.
The drink station is just as bad. People jam their way around it, cut in line, stand there for ten minutes while their kids decide what they want, allow their kids to attempt to fill their own cups and make a mess, stand in the way while they wrestle with lids and straws, and generally do their best to create a traffic jam. Once again, this is compounded by groups, especially parents who keep their swarms of children around them while they fill drinks. They ran out of lids, they later ran out of tea, and because the ketchup is at the same station, you have to wait for all the drink jerks to get out of the way so you can get your ketchup.
I have to assume McDonald’s went to this new setup to speed things up. It’s got to be faster than the single line through a corral, right? Apparently not. It’s like the toll plazas all around Chicago: they added a whole bunch of booths, and now the traffic jam occurs after the booth, when people have to fight their way back into fewer lanes, rather than before the booth, when they’re stacked up to pay.
News flash, McDonald’s: the food doesn’t cook any faster. Now you just have to try to fill ten orders at a time instead of two or three.
“Welcome to McDonald’s! If our food doesn’t kill you, our horrible line management practices will.”