Tag Archive for recall

Fare Thee Well, Fitbit

I’m one of the lucky winners of the Fitbit Force skin rash lottery.

Taken on Sunday, 2/23

I’m far from the only one reporting a problem, and now Fitbit has issued a recall on their Force devices. The company first blamed a nickel allergy, and they’re still using that as their main explanation. However, they’re acknowledging it may also be a glue used to bind the Force device to the wristband. This makes a lot more sense, as this rash feels more like a chemical burn than a rash. I’ve still got the burn/rash today (Monday), yet I haven’t worn the device since Wednesday evening. I notified Fitbit and they immediately issued me a refund and a shipping label to return the device.

Here’s the thing: I liked this device. While in many respects it is a glorified pedometer, and using RunKeeper and GPS on my phone is probably more effective when I get back to running, I liked the addition of a display and the ability to track activity all day. I also liked that it does sleep tracking and has a silent alarm. I had yet to really put it to the test in karate classes, but it seemed to be pretty good at figuring out when I was active versus just moving around on day-to-day tasks.

My personal feeling is their manufacturer used cheap materials. I don’t think it’s any coincidence that the worst parts of the burns are beneath the two joins between the underside of the device and the strap. With luck, it will be something they’ll be able to straighten out soon.

Will I purchase another Force if that’s the case? Honestly, I’m not sure. I thought about downgrading to Fitbit’s Flex, but I hate the idea of a single-purpose device. There are also new competitors coming, like Atlas Wearables, who make devices capable of tracking more data (heart rate would be terrific) and which are waterproof (ideal for when I run the Warrior Dash this summer).

My only other concern? Dragging a sword across it in iaijutsu class or snagging it during judo work and partner drills. I can worry about that when a new device is in hand, though.

In the meantime, farewell, Fitbit. It was nice while it lasted.

Update 3/6/14:

It’s been two weeks now, and the photo below is what the wound (I think it’s fair to call it that) looks like now.

They’re turning me into a lizard!

Tasty, huh? It doesn’t itch near as much, and it’s mostly just crusty, dry skin as it heals. It’s cracked in a few spots, though, so I try to keep it clean and I put unscented moisturizer on it.

Fitbit still maintains it’s skin irritation or an allergic reaction. I don’t buy it, but hey, I’m not a doctor.

About Mike Oliveri

Mike Oliveri is a writer, martial artist, cigar aficionado, motorcyclist, and family man, but not necessarily in that order. He is currently hard at work on the werewolf noir series The Pack for Evileye Books.